Changing the custom service desk email

Does anyone have experience with changing the custom email address in JIRA Service Desk?

I need to change it from to but I'm a little concerned that just entering a new value into the field might have terrible ramifications! Like preventing all jobs in progress from responding or whatever.

We're on cloud, so we only get one custom email address. At present we're forwarding to via the mail server to make it all work, but we really need to change it to company2 now so that responses from our help desk come from the correct company.

Any advice and suggestions most greatfully received! 


1 answer

So no-one, huh?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,171 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you