Changing resolution of an issue using a transition

Anatoly Klebanov January 15, 2014

I am using JIRA on-demand, and would like to have the resolution automatically update to Not Yet Resolved when I select a particular transition. Is there a way to do this? Thank you!

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 15, 2014

Not quite.

the resolution field should be <empty> if you want it to accurately show "Not Yet Resolved". If you add "Not Yet Resolved" as a resolution value, and you use it, Jira will treat the issue as resolved. It doesn't matter what the text is, if there is something in the field, the issue is resolved. End of story.

However, to set resolution automatically, yes, that's easy. Edit your workflow and look for the transitions "post-functions". Add the one that says "update issue field", it'll ask you which field (resolution) and give you the list, from which you can select what you want. The list will include "none", which means <empty> and will make Jira show the issue as not resolved.

Anatoly Klebanov January 15, 2014

Got it. Thank you very much.

Suggest an answer

Log in or Sign up to answer