we created some new email templates and we updated the email-template-id-mappings.xml file. After that we restarted JIRA but now it turned out that the mapping was configured wrong. We corrected the event-template mapping file but is there any chance to activate the new mapping without restart?
finally we restarted Jira but the new templates don't work!
1. the templates in the Events and in the config XML are the same
2. the template vm file names in the config XML and in real are the same
3. the new events are applied to the notification scheme
4. the custom events are configured to the workflow...
...and no emails are sent out!
How can we figure out what is the bug behind the email sent out? I mean logs..
finally turned out that my colleague put a security scheme on my test project so none of the test users got email because these could not see even the issue. So my templates were perfect. Sorry for disturbing!
A different question arose in the meanwhile that those events which are not connected to a specific workflow transition: e.g. comment adding, issue deletion, issue assign, worklog added, etc. - where can I add a rule which will be applied to a specific project? I try to find among the event listeners but haven't found so far.
if <commentadded> at project=PROJECTKEY
Is it possible to do such rule?
Ah, bad admin ;-) (For not talking anyway)
You can't add rules - the code is quite simple - it says "on edit, fire event X", "on log work, fire Y" etc. That's it for the system events - certain actions are fixed to fire certain events. Only the workflow lets you fire different events for actions. I seem to remember that the rules for exactly which templates are called are in properties files, but it's a 1:1 mapping, no project rules or anything.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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