Changing email address Edited

Can the system please be updated to let me change an email address for someone instead of deactivating them and then creating a new account with their new email address?

6 answers

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Jennifer - does your JIRA use Active Directory or JIRA Internal Directory for user management ?

I don't know. I am new to this. I will take a look. Thanks.

If it is internal directory - you do not need to deactivate - it should change the email id

My screen had the email above the username and was greyed out. It would not let me click on it.

Jennifer - are you JIRA Administrator ? Do you have all permissions? Can you see if you are added to JIRA Administrator group ?

I am the administrator.

The user that you are trying to edit - did you create it yourself or was it synced from somewhere else ?

Jennifer - can you attach an image of your screen please?

What JIRA version are you on Jennifer ?

Also, under user management, can you tell me what is the value for DIRECTORY - Is it JIRA Internal Directory ? 

How was this topic solved? I am currently on the same issue in Atlassian Cloud.

Cloud has a totally different user system.  Start by looking at which one you are using - Atlassian accounts (user can change their email address at, Google accounts (change it in google) or your SAML supporting directory (change it in your user system)

Thanks a lot for your quick reply and sorry if I didn't recognize the topic was not related to the cloud version.

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