Changing email address

[Jennifer Melancon]

Can the system please be updated to let me change an email address for someone instead of deactivating them and then creating a new account with their new email address?

[Deleted user]

How was this topic solved? I am currently on the same issue in Atlassian Cloud.

[Nic Brough -Adaptavist-]

Cloud has a totally different user system.  Start by looking at which one you are using - Atlassian accounts (user can change their email address at id.atlassian.com), Google accounts (change it in google) or your SAML supporting directory (change it in your user system)

[Deleted user]

Thanks a lot for your quick reply and sorry if I didn't recognize the topic was not related to the cloud version.

[Vickey Palzor Lepcha]

Also, under user management, can you tell me what is the value for DIRECTORY - Is it JIRA Internal Directory ? 

[Vickey Palzor Lepcha]

[Vickey Palzor Lepcha]

[Jennifer Melancon]

My screen had the email above the username and was greyed out. It would not let me click on it.

[Vickey Palzor Lepcha]

Jennifer - are you JIRA Administrator ? Do you have all permissions? Can you see if you are added to JIRA Administrator group ?

[Jennifer Melancon]

I am the administrator.

[Vickey Palzor Lepcha]

The user that you are trying to edit - did you create it yourself or was it synced from somewhere else ?

[Jennifer Melancon]

I created them.

[Vickey Palzor Lepcha]

Jennifer - can you attach an image of your screen please?

[Jennifer Melancon]

[Vickey Palzor Lepcha]

What JIRA version are you on Jennifer ?

[Vickey Palzor Lepcha]

If it is internal directory - you do not need to deactivate - it should change the email id

[Vickey Palzor Lepcha]

Jennifer - does your JIRA use Active Directory or JIRA Internal Directory for user management ?

[Jennifer Melancon]

I don't know. I am new to this. I will take a look. Thanks.

[Vickey Palzor Lepcha]

Does the SHARED icon show anyone ?