Changing columns in filter subscription

I recently changed companies and am back to square one with their jira instance. I am trying to set up some filter subscriptions but for some reason the only items that are coming though on the email are issuekey and Summary with a link to the issue. I need assignee, due date, etc... What am I forgetting on how to change this??

2 answers

Hey David,

You can customize the email templates used by JIRA and include all the fields that you want to be sent along with the notification. Here is the default guide on how to do so:

I hope that hleps.


closing out. Tried answering my own question last time....

Thanks Ala - I realized the root of the problem was the emails were sending as plain text. My bad for not replying sooner

Hey Dave,

I'm glad to hear that you found the cause of the problem. :)


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,774 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot