Changing base URL how will this affect JIRA users

I have users accessing JIRA through base url //servername:8080 and some people are having issues with accessing JIRA notifications/communications example for issues :- //servername:8080/browse/[someIssueNumberHere<http://servername:8080/browse/%5bsomeIssueNumberHere>] and if they change the servername to the actual IP etc then it works.

So we have an alias created which is //companyjira:8080 - the users having issues above are now able to access things, however if we change the base URL to this alias then are we affecting the users that are not having any issues with notifications/communications links?  i.e. do I need to tell all users to now access using the alias or will it matter if they use on or the other?


1 answer

0 votes
Timothy Chin Community Champion Aug 10, 2015

I guess that by now, you've realized that the goal is to have a proper FQDN or an alias for this to work. The Base URL should always follow the alias or FQDN. Anything else that your users do and not work, is their fault.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,873 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot