Changing Usernames in (hosted) JIRA 6

So, the JIRA 6 documentation claims you can change usernames. The documentation is frustrating. It's the only item on the Managing Users page (https://confluence.atlassian.com/display/JIRA/Managing+Users#ManagingUsers-Changingauser'snameoremailaddress) that doesn't actually tell you how to do it, it just says to use the "JIRA Internal Directory"

The docs say how to configure User Directories, which seems to be another name or subset of Internal Directories (https://confluence.atlassian.com/display/JIRA/Configuring+User+Directories). It states:

To configure your user directories:

  1. Log in as a user with the 'JIRA Administrators' global permission.
  2. Choose the cog icon at top right of the screen, then choose User Management > User Directories.

However, when I do so, There is no "User Directories" option. And I am a Jira Administrator. What gives? Is it because we're hosted?

3 answers

1 accepted

This widget could not be displayed.
Richie Gee Atlassian Team Jun 06, 2013

Hi there,

From the description, I will assume that you are one of Atlassian On Demand solution users, I believe you have landed on the self hosted version of JIRA which very much differs from what you have in On Demand therefore the confusion caused.

For on demand's version:

https://confluence.atlassian.com/display/AOD/Managing+Users

As you can see, on demand does not support user name changing as of current state, you might want to also check out this KB below for a workaround to that:

https://confluence.atlassian.com/pages/viewpage.action?pageId=298979005

Hope this helps, cheers :)

This widget could not be displayed.

Since there are some differences in how user management is being handled between the download version of JIRA and the OnDemand version, changing usernames in JIRA OnDemand is currently not possible. The documentation you are referring to is relevant to the download version of JIRA 6. Depending on how you have navigated to the change username section as you have linked in your question, you might have missed the mention on the top of the page where you get redirected if you are using an other version than JIRA 6, it being an older version or JIRA OnDemand. Despite the this not being possible, there is a workaround available on out Knowledge Base to change usernames. Though in this particular case, I think you should raise an issue at support.atlassian.com in order for us to clarify a few things on JIRA OnDemand user management and assist you in changing your username(s)

This widget could not be displayed.

Who would've thunk that changing a username would be so difficult as to be impossible? Answer: SOL

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

50 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you