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Changes are not reflected in history after the ticket is closed

Deleted user Jan 26, 2020

Could you help me find a way to fix this, I need all changes to appear in the history even the ones made after the tickets are closed.

1 answer

1 accepted

3 votes
Answer accepted

Jira tracks almost every change automatically.

If you have stuff that is not writing to the history, then you've got an app or customisation that is deliberately breaking it.  Remove or disable that, and you'll find it writes everything (exceptions that spring to mind are issue links and re-ranking, but every single field change is logged)

Deleted user Jan 27, 2020

Any idea how I can find which one is breaking it, or do I have to disable them all one by  one?

You could restart Jira in "safe" mode, with all of them disabled, then turn them back on, one by one, until the problem happens again.  Otherwise, yes, you'll have to turn them off manually.

I would also look at the system information page to see if there are any files that have been changed in your main installation.  (It should always report "jira-application.properties" as having changed, that's normal, but are any other files mentioned in that section?)

Also, can you tell us exactly what is not being recorded?  And what the history of the issue looks like?

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Deleted user Jan 27, 2020

Thank you so much!

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