Changed reporter but no emails being sent

I setup JIRA Service Desk last week and added some issues. Now I have added customers to service desk and changed the reporter on some tickets to the new customers. But none of the customers are getting email updates when I comment.

Am I missing a config step?

2 answers

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Start with check that notifications is turned on.

Then review the following how to setup/manage it.

Br, Niclas

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Thanks for the reply Niclas. I have checked notifications and it is set to:

  • No, only send JIRA Service Desk notifications to customers (recommended)

Should I change this to?

  • Yes, send customers both JIRA Service Desk and JIRA notifications

Seems like the recommended settings should work. Or, am I missing something.

I also checked on setup. Notifications for public comment added are enabled. The TO field shows Customers Involved. I added Reporter (Customer) and tested but still didn't work.



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