I setup JIRA Service Desk last week and added some issues. Now I have added customers to service desk and changed the reporter on some tickets to the new customers. But none of the customers are getting email updates when I comment.
Am I missing a config step?
Start with check that notifications is turned on.
Then review the following how to setup/manage it.
Thanks for the reply Niclas. I have checked notifications and it is set to:
Should I change this to?
Seems like the recommended settings should work. Or, am I missing something.
I also checked on setup. Notifications for public comment added are enabled. The TO field shows Customers Involved. I added Reporter (Customer) and tested but still didn't work.
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