I setup JIRA Service Desk last week and added some issues. Now I have added customers to service desk and changed the reporter on some tickets to the new customers. But none of the customers are getting email updates when I comment.
Am I missing a config step?
Start with check that notifications is turned on.
Then review the following how to setup/manage it.
Thanks for the reply Niclas. I have checked notifications and it is set to:
Should I change this to?
Seems like the recommended settings should work. Or, am I missing something.
I also checked on setup. Notifications for public comment added are enabled. The TO field shows Customers Involved. I added Reporter (Customer) and tested but still didn't work.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs