Change workflow step on assign.

I've added a "triage" step into a workflow which sits between "create issue" and "open".

As soon as an issue is raised it goes into triage until the triage manager decides to assign it to someone and open the bug.

I can transition between the triage and open steps using the button on the bug screen, however I'd prefer to automatically transition between the steps based on the bug being assigned to someone.

Is this possible?

3 answers

1 accepted

1 vote

Not really, if I understand the OnDemand settings correctly.

I think you need the "auto transition" listener from the "Jira Toolkit" addon - this can listen for the assign issue event and push the issue through a transition, but I have a nagging doubt that you can't use that in OnDemand.

0 vote
Bruno Rosa Atlassian Team Mar 11, 2013

Nic's answer is correct, the only problem is that it's not possible to configure 'Listeners' on the OnDemand environment, as per the Restricted Functions in Atlassian OnDemand.

Stay tuned on JRA-31598 for the status of this functionality request.

Ok, thanks Nic and Bruno.

0 vote
Renjith Pillai Community Champion Mar 16, 2013

If you are okay with running a external web server which can listen to changes from JIRA, it is pretty easy to achieve this:

  1. Use Webhooks to get notified via REST about the issue changes (like issue getting assigned)
  2. As soon as you receive the webhook event, look at the data, check if you want to do an automatica assignment based on the assignee and transition the issue via JIRA REST Api

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