Recently changed over from Jira DC to Jira Cloud. IN DC we had a user created that would comment the aassignee's name "@assignee" on the ticket. In Cloud the rule is working but no longer commenting the name of the assignee but only '@user'. The automation didn't display or act different. Now in Cloud this rule only comments "@user" than the assignee on the ticket. Is this something that is common in cloud?
The parameters from Jira DC and Jira Cloud could be different, try this and see if it works
Issue users
These can be combined with other user smart values. Learn more about user smart values.
{{issue.assignee.displayName}} - Returns the issue's assignee.
{{issue.reporter.displayName}} - Returns the issue's reporter.
Ref: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
I could incorrect but suspect this is a result of moving from Jira DC to a Cloud instance. I would suggest possibly trying to adjust the automation rule to use a smart value like {{assignee.displayName}}
or {{assignee.accountId}} instead of [~{{assignee}}]
.
I have found this helps to ensure that the automation finds the assignee’s name and it gets properly referenced in the comment.
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