Change who automatic assignment shows the comment too

Bailey Gallagher October 16, 2024

Recently changed over from Jira DC to Jira Cloud. IN DC we had a user created that would comment the aassignee's name "@assignee" on the ticket. In Cloud the rule is working but no longer commenting the name of the assignee but only '@user'.  The automation didn't display or act different. Screenshot 2024-10-16 132217.pngNow in Cloud this rule only comments "@user" than the assignee on the ticket. Is this something that is common in cloud?

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Bo Zhao
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October 16, 2024

Hi @Bailey Gallagher 

The parameters from Jira DC and Jira Cloud could be different, try this and see if it works

Issue users

These can be combined with other user smart values. Learn more about user smart values.

  • {{issue.assignee.displayName}} - Returns the issue's assignee.

  • {{issue.reporter.displayName}} - Returns the issue's reporter. 

Ref: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

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Chris Noble October 16, 2024

I could incorrect but suspect this is a result of moving from Jira DC to a Cloud instance.  I would suggest possibly trying to adjust the automation rule to use a smart value like {{assignee.displayName}} or {{assignee.accountId}} instead of [~{{assignee}}].

I have found this helps to ensure that the automation finds the assignee’s name and it gets properly referenced in the comment.

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