Change time format from am/pm to 24h doesn't affect my instance

Patrick Roos
Contributor
November 4, 2020

Hi

I want to change the time format from am/pm to 24h.

According to the documentation (https://confluence.atlassian.com/jirakb/change-the-time-format-to-24-hours-in-jira-734234435.html) I've changed the following:

Advanced Settingsjira.png


Look & Feel Settings
jira2.png

But the changes don't affect my cloud instance. 

Do you see here any misconfiguration?

Thanks for your help.

Kind regards, Patrick

 

 

 

2 answers

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Aivar H_
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December 10, 2021

I really want 24h format! No any clear documentation how to achieve that.

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Svenja
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November 4, 2020

Hi @Patrick Roos,

under "Look and Feel" you choose dd.MM.YY

in you advanced setting I see dd/MMM/YY

Also what time format is set in you personal account settings? When you're in Cloud you need to double check you account information.

Bildschirmfoto 2020-11-04 um 11.31.33.png

Patrick Roos
Contributor
November 4, 2020

Hi @Svenja L. 

Thanks for your your answer. 

I've customized the advanced setting - but I don't affect my site :-( In the personal settings I've the same configuration like you.

 

My goal is to change this time format to 24h.

 

jira3.png

Thank you for your help.

Kind regards, Patrick

Kristian Brødsgaard
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May 5, 2021

We have the same issue, despite the docs saying "H:mm" should be 24h, neither "H:mm" or "HH:mm" work, all times are still in am/pm format.

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Jorge Luque July 6, 2021

I have the same issue, it looks like it might be related to the language that you have chosen according to their docs:


https://support.atlassian.com/jira-cloud-administration/docs/configure-the-look-and-feel-of-jira-applications/

 

jira time format doc.jpg

 

If so, are they expecting us to change our language to something like Greek or Russian to get access to 24h format in the issue view?? That would be ridiculous, maybe it's time to create a feature request...

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Jorge Luque July 6, 2021

When you go to Settings > System > General Configuration > Advanced Settings, it also says the same ridiculous warning about time format being dependent on language preferences:

jira time in advanced settings.jpg

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Andrey Permyakov January 20, 2022

Were you able to resolve this issue without changing the language?

Kotarlic, Benjamin
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October 11, 2024

If anybody still has this issue: My workaround was to switch from English (US) to English (UK) to have 24h time format.

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