Change password in user profile w/Crowd SSO enabled

We recently enabled SSO in Jira using Crowd. Now, when users go to their user profile in Jira they are unable to change their password. The users always get the message "The current password specified is incorrect." even if they put in the correct current password.

1 answer

Hi, this feature should be disabled in JIRA if you've delegated authentication to Crowd. They have to change this in Crowd.

So in order to change a password, the Jira user has to go to Crowd (the app they know nothing about, don't even know exists) to change their password? That doesn't make sense.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,187 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot