I need separate sub domain for JIRA and Service Desk. I am able to use IFRAME portal to mask the URL for Service Desk. My JIRA domain is jira.doamin.com and SD domain is support.domain.com.
But all the email notifications from SD having the actual JIRA domain and this is not user friendly because the users of JIRA and SD are different clients in our case
How can it possible to change the email URL domain part?
Not sure if it helps you. But you could define a different sender address for each project. You can read more here about it.
But this is not the one I am looking for. I setup the SD url as http://support.example.com for one of our client. But whenever a user receives any email notification the link will go to the actual JIRA base url instead of this custom URL. That is my problem.
Following is one sample email from SD
Just confirming that we got your request. We're on it.
View request · Turn off this request's notifications
This is shared with Jineesh M G.
Help Center, powered by JIRA Service Desk, sent you this message.
This View request will go to the URL http://jira.examplex.com/servicedesk/customer/portal/1/TESTPRT-3?sda_source=notification-email instead of http://support.example.com domain.
How can hide this actual URL from client user.
It's not that simple. Editing Service Desk emails involves unpacking the Service Desk distribution and changing the code that generates them.
Even if you do that, it's not of that much use, as the SD portals only work under the url that is being put into the emails.
Whatever you have done to "set up the SD portal on a different url" is nothing more than an alias that gets the user to the actual SD url. In emails, there's a link to what they're going to end up using, so you might as well use it.
We did an iframe mask and that will work for a non technical client user very well. Even in background it is using our actual http://jira.company.com the end user only see in his browser http://support.clientcompany.com. So this will give them more comfort than our company URL. In our setup we have more than two clients and they are only using SD portal. For them, the actual JIRA URL is not a good show.
I am only stuck with this email URL expose problem. Can you suggest any alternate mechanism to do that? Apache proxy redirection also not worth because it simply redirect to the original URL and end user can see the redirection.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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