Change issue to resolve


I have configured my workflow, and I need know how to configure a state to close the issue (mark as resolved).

I´m working with a software user, not with helpdesk (this user works fine and can close issue).

Thanks in advance

2 answers

1 accepted

Accepted Answer
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Pedro Felgueiras Community Champion Jan 16, 2018

Hy @Diego Berges


You need one of two things: 

  • In the transition scree show the resolution field
  • Add a post action on the transition to set the field resolution




Thanks! Can you send me a link with an example?

I have a question, can you help me?

Possibly.  Depends on the question.

Dears, we are trying to change the status of ticket to "resolve" in mobile version but we can't. We see the following text "1- Please add comment" but the comment exists. Please help us to resolve this issue. If you need any info I will be glad to share with you. The problem exists in IOS and in Android versions.

You've asked that as a full question already, you should stick with the conversation there.

Excuse me can you clarify how it would be?

What do you mean?

You asked this question already, and not as part of a barely related older question.  Please go there to look at the answers.

Nobody answer my question...

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