Change issue to resolve


I have configured my workflow, and I need know how to configure a state to close the issue (mark as resolved).

I´m working with a software user, not with helpdesk (this user works fine and can close issue).

Thanks in advance

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Pedro Felgueiras Community Champion Jan 16, 2018

Hy @Diego Berges


You need one of two things: 

  • In the transition scree show the resolution field
  • Add a post action on the transition to set the field resolution




Thanks! Can you send me a link with an example?

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