Change issue to resolve


I have configured my workflow, and I need know how to configure a state to close the issue (mark as resolved).

I´m working with a software user, not with helpdesk (this user works fine and can close issue).

Thanks in advance

2 answers

1 accepted

0 votes
Accepted answer
Pedro Felgueiras Community Champion Jan 16, 2018

Hy @Diego Berges


You need one of two things: 

  • In the transition scree show the resolution field
  • Add a post action on the transition to set the field resolution




Thanks! Can you send me a link with an example?

I have a question, can you help me?

Possibly.  Depends on the question.

Dears, we are trying to change the status of ticket to "resolve" in mobile version but we can't. We see the following text "1- Please add comment" but the comment exists. Please help us to resolve this issue. If you need any info I will be glad to share with you. The problem exists in IOS and in Android versions.

You've asked that as a full question already, you should stick with the conversation there.

Excuse me can you clarify how it would be?

What do you mean?

You asked this question already, and not as part of a barely related older question.  Please go there to look at the answers.

Nobody answer my question...

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,165 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you