Change issue key format to non project specific

Current issue keys have format <project key>-<sequence number>.

We'd like to have the issue keys with format ABC-<sequence number> across all projects, (so the sequence number would be unique across all projects).

Is this possible?

(We are on version, 7.6.)

If not, is there a way to automatically generate this as a new custom field?

Many thanks.

1 answer

0 vote

You would need to rewrite the whole of Jira and all the add-ons to do this.  The whole thing is designed for users to readily find issues within projects, and destroying that would mean having to re-write all the places that work on the <project>-<sequence> assumption.

You could write something to fill in a field at creation time, but it's not going to be a lot of use to your users, as they will instinctively use the more functional and useful unique Jira key, and you may have the odd clash if people create issues at certain times or with scripts.  A more reliable option would be to use a field built with <project>-<issue id> as you know that number will always be unique, and incremented.  Although it might be a bit of a pain when moving issues (I'd do it as a scripted field myself, then moving issues won't affect it)

I thought that might be the case.
Actually my request would be useful to our users as they currently use this method (not in JIRA) and wish to continue to do so when moving to JIRA.  The projects are related to the same product and items in one project can also be included in later ones, so a non-project specific ID makes more sense to them.

I'd tried creating a separate project to hold all these issues and using referencing but we need the progress of these to update the progress of the individual projects.  Is this last part possible?

I've heard that a few times before, and even implemented systems like it.  It does not take long for people to come to ignore the calculated field in favour of the Jira issue key, even when they've insisted that their custom key is the way they want to work.

But there's no harm in trying it, it might work.  But you'll need add-ons for it.

Thank you for your assistance.  Can you recommend any good (preferably not expensive) add-ons for this?

I've only ever done it with ScriptRunner, which can do it in one line of code without needing to learn new languages and concepts (beyond Java and a quick read of the Jira API)

There are others, of course.  I'm not sure of pricing, I don't pay enough attention to that.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,293 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot