Change default assigne on customer portal

On the JIRA Service Desk Customer Portal, the administrator (myself) is shown as the default assigne.

I need to change that default to a service person, so that not every question is send to myself at once.
Is that possible? 

I want to serve as a second level support when the service persons can not solve an issue themselves.

I know that a service desk user can choose someone else, but most users will not do that. 

default assigne.jpg

2 answers

1 accepted

Accepted Answer
1 vote
Steven Behnke Community Champion Aug 07, 2016

That is NOT the assignee. That is the REPORTER. By default it just selects whomever is logged in currently, not just you.

This is the behavior when an AGENT is looking at the portal. Customers will not see this ever.

It is not configurable.

Thanks a lot! smile

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