Change default System Filters

It's been a while since this question was asked. Hoping that something's changed in the latest version of JIRA! :)

The My Open Isssues system filter returns all the Issues that have their Resolution field set to Unresolved. That means it also returns issues that are in Closed status that have that field set to that value.

How can we change this filter so that it only returns issues that are actually Open?




1 answer

1 accepted

0 votes
Accepted answer

An issue is open when it has no resolution.  It's closed when it has one.  That's how it is defined in JIRA and you need to set a resolution to tell the system the issue is resolved.

Fair enough. We  have a bunch of users here who disagree though  :P

Thanks for the reply!



They'll need to build their own filters, and not rely on JIRA's reporting functionality.

I find it easier to just get it right, even if I set the resolution for them as part of the workflow and hide as much as possible, so that the data is correct.

Although there's a short essay on why resolution really should have been demoted to a simple "reason" in version 2 of JIRA, that's a different story - the way resolution works now is not going to change.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

124 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you