Change default System Filters

It's been a while since this question was asked. Hoping that something's changed in the latest version of JIRA! :)

The My Open Isssues system filter returns all the Issues that have their Resolution field set to Unresolved. That means it also returns issues that are in Closed status that have that field set to that value.

How can we change this filter so that it only returns issues that are actually Open?

Thanks,

Jozef

 

1 answer

1 accepted

0 votes

An issue is open when it has no resolution.  It's closed when it has one.  That's how it is defined in JIRA and you need to set a resolution to tell the system the issue is resolved.

Fair enough. We  have a bunch of users here who disagree though  :P

Thanks for the reply!

Jozef

 

They'll need to build their own filters, and not rely on JIRA's reporting functionality.

I find it easier to just get it right, even if I set the resolution for them as part of the workflow and hide as much as possible, so that the data is correct.

Although there's a short essay on why resolution really should have been demoted to a simple "reason" in version 2 of JIRA, that's a different story - the way resolution works now is not going to change.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,965 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot