Change a 10 User License with a 50 User License and vice versa

My question is about changing Licenses from one instance to another.

At the moment I have a 50 User license running on instance A. Instance B has a 10 User License. I would like to change the licenses of A with that of B due to project adjustments. Is it possible? What happens with the registered Users? Are they just inactive? Which users will be still active? For the switch from the 50 to 10 user license I just need 8 users to be active?

Any experiences? Thanks for your help in advance.



2 answers

0 vote

Your users will remain in place, but you won't be able to do much more than run queries and reports on issues until you reduce your user count down to fit inside your licence limit. It's up to you to decide who to remove/deactivate (I'd recommend doing it before applying the 10 user licence)

Thanks for your answer, I could solve it. To deactivate the users, just get rid of all roles assigned to them.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

239 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you