Change System User

[Joshua Toepfer]

Ok, I just installed JIRA using my network user account. I attached our AD User Directory, and in the process decided, I should have created a unique local admin account instead of mine. I edited the local admin account giving it a new username and password (all works fine). However, now I cannot log into to JIRA using my AD account. I get the following error message: Sorry, an error occurred trying to log you in - please try again.

I have several other end users that have had no problems logging into using their AD directory credentials.

[Joshua Toepfer · Accepted solution]

All,

I moved the User Directory above the local directory, that didn't seem to work. I bounced the app on the server a couple of times over the past week and this morning I was able to log into JIRA with my AD credentials. I also made several changes to User Directory for LDAP filtering what is loaded from AD, so I cannot say what combination worked, but its working now. Thanks to all that gave suggestions.

[Joshua Toepfer]

TeckEn,

The version of JIRA we have installed is 6.1. And no, I changed the name in the local jira User Directory.

[Teck-En]

What version of JIRA you just installed? Did you just edited your the admin username in your LDAP directory?

[Tiago Comasseto]

Hi Joshua, this may be related to the directory order. Have you tried to put the LDAP direcoty on top?

Cheers

[Joshua Toepfer]

We are using JIRA 6.1. I do have the User Directory ordered to be LDAP last. I'll give the ordering a go and see what happens there.

[Joshua Toepfer]

Tiago,

Switching the order of the User Directory did not make any difference. Is there any logs i can check or bump logging levels to see what is going on?

[Taiwo Akindele]

Joshua, you should have login related errors in $JIRA_home/log/atlassian-jira-securitly.log

[Joshua Toepfer]

Taiwo,

I don't see any log representing *-jira-security.log in the $JIRA_HOME/log directory. I have a the normal Tomcat log files, and a access_log file. I bumped up the loggin on the System Admin screen for the security loggers.