Change Service Desk Logo

My organization updated its logo; I changed it in Confluence, JIRA, and JIRA Service Desk (all cloud-based.)

The only place it didn't carry through is the upper left corner of the service desk portal (not the on in the middle above the list of request types.)

Does anyone know where to find the setting for this?

Tried to put the image into this post, but got invalid response from server, so here's the image on another site: http://postimg.org/image/eqppiznhn/

Thanks in advance!

 

2 answers

1 accepted

The answer was that I needed to change the logo not just for the portal, but for the Help Center. I didn't realize they were separate.  The link to change the Help Center logo (the one in the upper left of your portal page) is under

JSD > Project Settings > Portal Settings > There is text near the area where you set your Portal logo with a link that says "You can now customize your Help Center directly."  

That blue Help Center link takes you to the page where you can set the Help Center logo.  There may be another way there, but I didn't find it yet.

Hi @jim baker,

You could access this URL: (JIRA base URL)/servicedesk/customer/portals?customize=true

and set your logo.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot