Sometimes it can be hard for the customer to know what issue type to choose. If the customer chooses wrong then the SLA will also be wrong. Is there any way to change the SLA at the same time as the issue type is changed?
Hello Johan, good afternoon!
You can set up the SLA based on the issuetype
Step by step
1. Click on Project Settings
2. Click on SLA
3. Press Edit button
4. Set up de Jquery
And when you make the triage you'll can change the issuetype and the JSD will change the SLA automatically.
Lemme know if I helped you.
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