Change Reporter to someone who is not a user

Is there a way to change the reporter of an issue to someone who does not actually have a user account ? I sometimes create tickets for people from them calling in via the phone, I don't want to create accounts for all users as I am simply using email based ticket submitting.

So is there a way that I can enter in manually the email address of the person who I am creating the issue for, so that they get email notifications of the workflow changes and comments once I do them?

I am not able to make individual accounts for each person.


1 answer

1 vote


All the "user picker" fields in JIRA are lists of user accounts.

The best you can do is a "dummy" user and an extra field for "enter persons email", and then include that field in the notification schemes.

Nic. how would I do what you mentioned ?

Create a new user to act as the dummy account. Find or write a plugin to provide an email field (The "email this issue" addon is good for this, and a lot more clever than what I'm describing here) Create a new field for "email" and add it to the relevant screens and projects Amend the notification scheme to send to the email

That add on isn't available for cloud.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot