Change Base URL for OnDemand

Hi,

I have changed the name of my company and now want to change the base URL of JIRA OnDemand and Confluence instances to reflect the new company name.

I see the solution here https://confluence.atlassian.com/display/CLOUDKB/Changing+the+Cloud+instance+URL+address

But I don't want to spend time in performing these steps manually on my own.

Is it possible, that I request a new instance and then Atlassian support does all the migration.

I am ready to pay for the migration effort if it is chargeable.

 

Thanks

2 answers

2 votes

I don't know that they offer that as a service.  If they do, then it'll be handled by a support request - I'd suggest raising a support request to ask them.  Worst case, they'll just say no, but there's no harm in asking.

The other alternative is to get an expert/partner to do it for you.  Loads of us have done this sort of migration (although most of us are more experienced at converting between Server and Cloud), and it's not hard.  Have a look through https://www.atlassian.com/resources/experts if you want to go that route.  (As I work for one of them, I'm not going to get into "who is best" or advertising.  My lot are great, of course, but we might not be good for you because of location, type of work, etc)

Atlassian does not provide that service, but as Nic suggested, you can hire an expert to do that for you.

/me makes note that they don't, for next time. Thanks David!

0 vote

Hi Abhiskhek,

 

Currently, it's not possible to do that so easily. Basically you'd need to create a new Cloud instance and migrate your data to it. I believe this page has more information that would help you: https://confluence.atlassian.com/display/CLOUDKB/Changing+the+Cloud+instance+URL+address

He's already read that! It's in his question! :-)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

416 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you