Certificate cannot be verified by Java

We just installed a new SSL certificate in our Prod environment and it is verified by IE. However upon trying to attach a screenshot there is a pop up message from Java asking whether to trust the certificate or not as it cannot be verified by a trusted source. Is this a normal behaviour or do we missed a step in installing the certificate?

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I was trying to upload attachments to this site but it wouldn't let me; it would prompt for the location of the file but nothing happened when I click 'Upload'.

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Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

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