Ceptah has stopped synchronizing with JIRA

After using this workflow for about a week, it has broken.

 

my workflow:

Import from JIRA into blank project, using saved import settings to capture all relevant data

adjust project schedule in Project

synchronize with JIRA to push new due dates, etc, using saved export settings (different than the ones used for import)

 

Now I can do everything, but when I synchronize to JIRA, despite Project/Ceptah thinking the synchronization was successful and complete, no information is showing up in JIRA.  the Sync window shows that quite a bit of information should have been pushed but no tasks get updated.

 

I'm using a valid trial license and had it working for a while.  I have about a week and a half left on my trial.  This is preventing me from buying this software.

1 answer

This widget could not be displayed.

Michael,

Please send the following to our support line helpdesk@ceptah.com:

  1. Your MS Project file
  2. A screenshot of the synchronisation window
  3. Are you creating new issues or updating existing?
  4. If you are updating existing issues, please specify the fields that do not get updated and attach their screenshot from JIRA

In the future, please address all your questions to our support line directly.

Regards,
Sergey 

 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

139 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you