Categories in Jira Service Desk

[Jamel Boustaoui]

Hi All,

I'm migrating from GLPI to Jira Service Desk.

In GLPI, we can configure "categories" for tickets.
For example, we can choose :

• Account > Password reset
• Account > Account Update
• Account > Account deactivation
• Software > Installation
• Software > Update
• ...

How can we configure this in Jira SD. I did some research without understand how it works :)

Thank you in advance

Regards,

Jamel

[Nic Brough -Adaptavist- · Accepted solution]

All of those are "request types".  You could simply name the types as you have in your question, but it might work better to have a different portal for each group (so, an account portal, a software portal and so-on)

[Jamel Boustaoui]

Understood thank you Nic

[Abdelali Boumalek]

Hi Nic,

Intressting topic what do you mean with "different Portal"? Different project  to have another customer portal?

As I work with different teams so I dapt the queues and works with components each component is a department that should resolve tickets. No I'm thinking to split 2 projects from IT and Other departments

Thank you in advance

Abdel