Capturing metrics on email submits

We have set up out project to allow issues to be submitted via email. We would now like to capture some metrics - how many issues are submiited via email vs login.

Is there any way to identify which issues have been submitted via email and which issues have been submitted via a logged in user?

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Pedro Cora Atlassian Team Sep 11, 2012

Hi there,

At this moment, it's not possible to achieve this in JIRA as there no way to collect such statistics.

There is no specific chart for that, its doable but would have to be custom.

JEMH collects a range of auditing informatio and some charts but they are specific to email submitted issues. How one identifies an issue submitted by email when the user is a JIRA user vs not is tricky. JEMH can auto allocate an issue label, eg created-by-jemh, that could be used to get project level numeric values for with/without, however, there isnt anything stopping a user removing that to skew results.

Can you expand on the business requirement to be addressed?

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