We have set up out project to allow issues to be submitted via email. We would now like to capture some metrics - how many issues are submiited via email vs login.
Is there any way to identify which issues have been submitted via email and which issues have been submitted via a logged in user?
There is no specific chart for that, its doable but would have to be custom.
JEMH collects a range of auditing informatio and some charts but they are specific to email submitted issues. How one identifies an issue submitted by email when the user is a JIRA user vs not is tricky. JEMH can auto allocate an issue label, eg created-by-jemh, that could be used to get project level numeric values for with/without, however, there isnt anything stopping a user removing that to skew results.
Can you expand on the business requirement to be addressed?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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