Capturing metrics on email submits

[JT]

We have set up out project to allow issues to be submitted via email. We would now like to capture some metrics - how many issues are submiited via email vs login.

Is there any way to identify which issues have been submitted via email and which issues have been submitted via a logged in user?

[Pedro Cora · Accepted solution]

Hi there,

At this moment, it's not possible to achieve this in JIRA as there no way to collect such statistics.

[Andy Brook [Plugin People]]

There is no specific chart for that, its doable but would have to be custom.

JEMH collects a range of auditing informatio and some charts but they are specific to email submitted issues. How one identifies an issue submitted by email when the user is a JIRA user vs not is tricky. JEMH can auto allocate an issue label, eg created-by-jemh, that could be used to get project level numeric values for with/without, however, there isnt anything stopping a user removing that to skew results.

Can you expand on the business requirement to be addressed?