We have set up out project to allow issues to be submitted via email. We would now like to capture some metrics - how many issues are submiited via email vs login.
Is there any way to identify which issues have been submitted via email and which issues have been submitted via a logged in user?
There is no specific chart for that, its doable but would have to be custom.
JEMH collects a range of auditing informatio and some charts but they are specific to email submitted issues. How one identifies an issue submitted by email when the user is a JIRA user vs not is tricky. JEMH can auto allocate an issue label, eg created-by-jemh, that could be used to get project level numeric values for with/without, however, there isnt anything stopping a user removing that to skew results.
Can you expand on the business requirement to be addressed?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs