Captcha for customer portal

From the settings of the project, the admin can enable the captcha for new users sign up in the user portal, but I want to prevent boots enabling captcha for the customer portal. 

Is this feature possible? Someone has tried something similar?


1 answer

0 votes

Hi Maria,

I am unsure about who you want to prevent enabling captcha for, however:

1.  If you're trying to prevent certain users from having the ability to enable captcha that is currently not possible and I did not find a feature request for it.  If that is what you're trying to accomplish I would go to JAC and create a Suggestion for this

2.  If you're trying to prevent enabling captcha for the customer portal in general I do not see that option. 

If neither of those are what you're trying to accomplish please provide your use case here and I will take a look at what you're trying to do and go from there.



Hi Braden,

we configure projectes to allow users to register themselves on customer portal. But we want to include a capcha in the user register form in the customer portal (currently, you only need to indicate username, email and name) to avoid "malicious" registers such robots.

The reason is that in some other application we had the user registry in the same way and a robot was dedicated to create new users filling the database excessively and accordingly the disk space; and also tried to crash the application by filling bulk the register form.



Hi Braden,

I have seen other customer potrals and some of them have implemented the captcha in the sign in page:

I want to do the same in my customer portal:




Any progress on that ? We have same problem. We want to implement captcha during registration to customer portal, but even if we enabled captcha in the system -> global configuration it's not showing during mentioned registration.




We have same problem, too.
Some russian bots find our customer portal...

Will there be any progress on this topic?
Or do we look for a different solution?


It's a shame, we have to resign from such solution, in these days portal where each client can register and submit content without anti bot feature is not existing.

Did anyone read this topic from Atlassian Support?
Any answer, please?

@Branden McElveen, who answered originally, is your best bet.

It doesn't work for me and probably because @Attila Győri submitted it also as an issue I think it doesn't work for him either.

I think, that @Branden McElveen misunderstund our problem.

The JSD documentation describes in detail how to use a captcha when granting public access. This is true for only the JSD portal login, thanks, guys!

But we talk about Customer Portal login!
Without Captcha, Russian robot scripts are free to run! 100 false requests per day are created ...

You might want to explain the difference between "JSD Portal login" and "Customer Portal Login", as it sounds  like they are the same thing to me (might be just the way I'm reading it)

I wasn't able to enable captcha in Customer Portal

Uhh. I call JSD portal login, where Service Desk agents login to JSD system, and they handle tickets, etc.

But I call Customer Portal Login, where anonymous users can create account, and then create support request (ticket) immediately, without approval. 

For example:

First screen:

Second screen - where need captcha:

Yes, I have same request.

What should I do to get answers?

This is a known issue. Jira has decided their "honeypot" technique was the fix. (It isn't.)

Hello, is there any update for this issue?

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