Cant add file to the issue un JIRA

[Alexey Borisov]

Hello

One of my users trying to add small file (<1Mb) to an issue

There is a message Unknown server error

[Nic Brough -Adaptavist- · Accepted solution]

What does the log file say?

[Alexey Borisov]

I cant find anything useful. Any keywords that can help?

[Nic Brough -Adaptavist-]

"Attach" is probably a good string to grep for, or the users login id,

[Alexey Borisov]

How can i see errors? There is a lot of text with "attach" by that user, but I cant see any problems

[Nic Brough -Adaptavist-]

Read for anything that says "warning" or "error" around the time the user tries to add their file.

You also need to do some other testing - do other users have the same problem with the file? Can you attach files from other locations? Different browser?

[Alexey Borisov]

This is the problem of one user, AFAIK.

He tries in Firefox and IE. In Firefox there is an error code - 413.

File Name 20140131.zip

[Nic Brough -Adaptavist-]

Could you give us the FULL error you are seeing here in Firefox?

[Alexey Borisov]

Here it is

Невозможно присоединить файл 20140126.ZIP: Неизвестная ошибка сервера (413).

[Nic Brough -Adaptavist-]

Ok, that looks like an nginx error for "the data you want me to pass to Jira is too large". Are you using nginx in front of it? Can you check the maximum size settings in there?

[Alexey Borisov]

Thank you very much! That was nginx

[Jose Porcel]

If you use nginx; client_max_body_size 20m; where 20m is 20Megabytes and it has to be at least the same value or greater than the configured in Jira "System -> attachments -> max upload size"