I have created 2 JIRA accounts in an attempt to be able to log in so I can add comments to one of our projects (one with my biz email, firstname.lastname@example.org and one with a pers email, email@example.com) and neither will take the password that I created (and confirmed) when signing up. When I ask for a password reset, I get an email that says, "This user account is managed in an external User Directory and JIRA is not able to update your password.
Please contact your System Administrator if you have any further queries." Since I set up the account from your website, I do not understand A] why my password doesn't work on either account and B] why JIRA cannot reset it.
I tried to get help from the website but was told I had to log in first. Obviously, this is not an option. However, I did manage to get an Atlassian account but that uses the same email and password and does not work when trying to log into JIRA at https://jira.intuit.com/login.jsp
What do I do??
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot