Cannot use password created when acct set up

I have created 2 JIRA accounts in an attempt to be able to log in so I can add comments to one of our projects (one with my biz email, and one with a pers email, and neither will take the password that I created (and confirmed) when signing up. When I ask for a password reset, I get an email that says, "This user account is managed in an external User Directory and JIRA is not able to update your password.

Please contact your System Administrator if you have any further queries." Since I set up the account from your website, I do not understand A] why my password doesn't work on either account and B] why JIRA cannot reset it.

I tried to get help from the website but was told I had to log in first. Obviously, this is not an option. However, I did manage to get an Atlassian account but that uses the same email and password and does not work when trying to log into JIRA at

What do I do??

Thank you.

1 answer

0 votes
Jason Worley Atlassian Team Feb 02, 2014

On the surface it sounds related to gapps integration. If you haven't already, submit a support request at

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,849 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot