Cannot use Work Order or WO Project to filter across projects

[Luvo]

Now that prod releases are spread across projects I need to be able to filter across projects using Work Order or Work Order project, the latter being the preferred option if both cannot be made available. 

I have attached a pic FYI

Work order project.PNG

[Nic Brough -Adaptavist- · Accepted solution]

How are you putting this "work order or work order project" information into JIRA?

[Luvo]

Here is what is going on, I am working on different projects and now when I select more than one project this what I get 

two.PNG

the two custom fields work order and work order project become inactive and I get an error message that says "work oder is not applicable for the current project and or/or issue type.

But if I just select one project the two custom fields become active

[Nic Brough -Adaptavist-]

The two fields are separate, and enabled separately in each project.  Because of that, it can't show you one of the fields because it's only in the other project.

I would do two things:

1. To get around the initial problem, switch to advanced search and use "(project in (a, b, c) and 'work order' = x) or (project in d, e, f and 'work order project' = y)", adjusting the query so that you're only selecting projects that have the relevant fields
2. Talk to your users and administrators about merging the fields as they seem to be duplicates

[Luvo]

Thanks Nic