Cannot update custom field description despite several attempts


I'm trying to update a custom field description within Jira.  But despite doing it several times, and reindexing a load of times too, the description, within the screen it is on, still shows the old description.

Its been updated in field configuration too, but the old description remains.

The way I see it I have 2 options;

1) Delete and recreate it (would I lose all the old data logged under this field, or would renaming it exactly the same then attach the data to the new field)

2) Find out from here what I am doing wrong, and fix it properly.

Thanks in advance for you help

2 answers

1 accepted

Hey James,

The only way I can think this is happening is that you overwrite the description with a field configuration in the project your reviewing the screen.

Br, Niclas

You sent me down the right path.  The default field configuration for the project was looking at a differently named, but identically configured field configuration.  As soon as I changed that, it worked

Your welcome its always good to have other to bounce your ideas with. Have a good day!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

184 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you