Cannot tag other users in issues

Carter Zhou September 28, 2017

Hi there,

I recently joined the current company and they use JIRA to manage all IT projects.

I found I could not tag anyone in any issue using @. but all other colleagues are able to do so.

I tried Chrome 60, Safari 10.1.1 and Firefox 56 but with no luck.

May I ask what kind of JIRA settings my manager or I should enable?

Cheers.

1 answer

1 accepted

3 votes
Answer accepted
Jeremy M
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September 29, 2017

Dear Carter Zhou,

Could it be that you do not have the "Browse Users" permissions? You need this to be able to mention users. Check with your manager if this is the case.

You can find them here;

  • Choose > System
  • Select Global Permissions to open the Global Permissions page, which lists JIRA's global permissions.

Friendly Regards,

Jeremy Mooiman

https://www.prepend.nl

Carter Zhou October 3, 2017

Hi Jeremy,

Thank you very much for the answer. I'll check with my manager.

Kind regards,

Carter

Jeremy M
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 5, 2017

Dear Carter,

Glad I could be of service! I see that you have accepted the answer, I assume that it has been fixed now then :-).

Friendly Regards,

Jeremy Mooiman

Carter Zhou October 5, 2017

Dear Jeremy,

Yes, I can tag now. Thank you so much for the solution.

Kind regards,

Carter

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