Cannot start JIRA 5.1.1 after upgrade

[Tom]

After upgrading JIRA in our TEST environment from 4.4 to 5.1.1, I cannot start JIRA.

Catalina.log:

=============

Aug 20, 2012 3:17:22 PM org.apache.catalina.core.StandardContext start

SEVERE: Error listenerStart

Aug 20, 2012 3:17:22 PM org.apache.catalina.core.StandardContext start

SEVERE: Context startup failed due to previous errors

atlassian-jira.log:

===================

2012-08-20 15:17:22,347 main ERROR atlassian.jira.startup.LauncherContextListener Unable to start JIRA.

java.lang.NoClassDefFoundError: com/atlassian/jira/service/util/handler/CreateOrCommentHandler

[Tom · Accepted solution]

It seems that there is was a plugin that was incompatible with the version of JIRA that I was using. In order to fix this issue, I did the following:

1. Ensure that there is no plugin inside your <tt>$JIRA_HOME</tt><tt>/plugins/installed-plugins</tt>folder with a name similar to <tt>com.atlassian.jira.service.util.handler.CreateOrCommentHandler</tt>

2. Remove all the content of the following temporary directories:

o <tt>$JIRA_HOME</tt><tt>/plugins/.bundled-plugins</tt>

o <tt>$JIRA_HOME</tt><tt>/plugins/.osgi-plugins</tt>

o <tt>$JIRA_HOME</tt><tt>/caches/indexes/</tt>

o <tt>$JIRA_INSTALL</tt><tt>/work</tt>

3. Start JIRA

4. Run the re-index

[PauloP]

Hi,

In case of a WAR version, it's important to check all the required Tomcat libraries. Also, before upgrade from 4.4 to 5.x, it's important to check the installed plugins compatibilities.

The following links couldn't be helpful. In case of not, I'd suggest to raise a ticket at https://support.atlassian.com for further assistance:

* Checking the plugins compatibilities at Marketplace > https://marketplace.atlassian.com/

* Tomcat libraries > https://confluence.atlassian.com/display/JIRA051/Installing+JIRA+on+Tomcat+6.0#InstallingJIRAonTomcat6.0-4.UpdateyourTomcatinstallation%27slibrariesforJIRA