Cannot sign in to with my old account

Is there a way to log in into with an old account, not with the Atlassian ID?

Entering login name into "email" field gives "invalid email" error, and using the email associated with the old account logs me in with the Atlassian ID. It seems that an empty account has been created on JAC with login name = email; the old account has the same email but different login name.

Am I missing something? Anyone having the same problems?

1 answer

did you try logging in to

today i was asked to merge accounts...that worked for me

Yes, that's what I did. And merged accounts. But the account that was merged was not the right one - probably I had at some point created another JIRA account that had the same email.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

792 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you