Cannot share issue with JIRA user; JIRA server returns an error

We have about 30 users in JIRA and only one has this issue. His permissions are an exact copy of other users and still, trying to share an issue to this user results in the following :

 

1- Keying the first letter of the username returns a pop-up error message stating : The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.

 

2- Pasting full email adress returns : The value XXX.XXX.XXX@XXX.XXX.com is invalid. Any other emails I paste in here do work. If I truncate the email adress to XXX.XXX@XXX.XXX.com, the same happens. Any part of his name return an error. No special character; all letters.

 

The same behavior happens if I try to assign an issue to this user.

 

What troubles me is that he is assigned to 4 issues and has commented 7 times on issues.

 

Your help is much appreciated smile

 

Many thanks

 

Seba

 

 

1 answer

Update : using username works, but full name does not. Works for all other users.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,878 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you