The log shows the following:
2012-07-04 11:51:57,724 http-8080-24 ERROR th 711x79306x1 vay4an 10.13.110.81 /plugins/servlet/stp/view/create-support-request/execute tools.salext.bundle.ApplicationPropertiesInfoBundle Can't generate properties file.
java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.atlassian.support.tools.properties.PropertyStore
Which version of JIRA are you using? I'd like to know so that I can verify the problem and enter it in our bug tracking.
Regardless, the solution is likely to upgrade to the latest version from the plugins section of the administrative interface. Please try that and let me know how it goes.
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