Cannot send support request with Jira interface

The log shows the following:

{code}

2012-07-04 11:51:57,724 http-8080-24 ERROR th 711x79306x1 vay4an 10.13.110.81 /plugins/servlet/stp/view/create-support-request/execute tools.salext.bundle.ApplicationPropertiesInfoBundle Can't generate properties file.

java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.atlassian.support.tools.properties.PropertyStore

at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.loadStore(AbstractSupportApplicationInfo.java:427)

at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.saveProperties(AbstractSupportApplicationInfo.java:397)

at com.atlassian.support.tools.salext.bundle.ApplicationPropertiesInfoBundle.getFiles(ApplicationPropertiesInfoBundle.java:65)

at com.atlassian.support.tools.zip.ZipUtility.zip(ZipUtility.java:118)

at com.atlassian.support.tools.zip.ZipUtility.createSupportZip(ZipUtility.java:82)

at com.atlassian.support.tools.zip.ZipUtility.createSupportZip(ZipUtility.java:58)

at com.atlassian.support.tools.request.CreateSupportRequestAction.generateZipFile(CreateSupportRequestAction.java:100)

at com.atlassian.support.tools.request.CreateSupportRequestAction.execute(CreateSupportRequestAction.java:161)

at com.atlassian.support.tools.servlet.SupportToolsViewServlet.displayResults(SupportToolsViewServlet.java:249)

at com.atlassian.support.tools.servlet.SupportToolsViewServlet.doPost(SupportToolsViewServlet.java:98)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)

...{code}

3 answers

1 accepted

This widget could not be displayed.

Just found, this is a confirmed bug:

  • https://confluence.atlassian.com/display/JIRAKB/Creating+a+Support+Zip+results+in+Error
  • https://studio.plugins.atlassian.com/browse/STP-158
This widget could not be displayed.

Just so we can rule them out - what's the OS, version of Jira and version of Java? Be useful to know what plugins you have too.

Ah, ok. I remember breaking it with a custom field plugin once, but it was a while ago :-)

Don't worry about other plugins, I think is simply an older bug in the Support Tools Plugin. I say this because I wrote the code that introduce the bug, and remember seeing the error and fixing it... :)

This widget could not be displayed.

Hi, Thomas:

Which version of JIRA are you using? I'd like to know so that I can verify the problem and enter it in our bug tracking.

Regardless, the solution is likely to upgrade to the latest version from the plugins section of the administrative interface. Please try that and let me know how it goes.

Thanks,

Tony

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

220 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you