Cannot send support request with Jira interface

The log shows the following:


2012-07-04 11:51:57,724 http-8080-24 ERROR th 711x79306x1 vay4an /plugins/servlet/stp/view/create-support-request/execute tools.salext.bundle.ApplicationPropertiesInfoBundle Can't generate properties file.

java.lang.ClassCastException: java.util.ArrayList cannot be cast to











at javax.servlet.http.HttpServlet.service(


3 answers

1 accepted

Just found, this is a confirmed bug:

0 vote

Just so we can rule them out - what's the OS, version of Jira and version of Java? Be useful to know what plugins you have too.

Ah, ok. I remember breaking it with a custom field plugin once, but it was a while ago :-)

Don't worry about other plugins, I think is simply an older bug in the Support Tools Plugin. I say this because I wrote the code that introduce the bug, and remember seeing the error and fixing it... :)

Hi, Thomas:

Which version of JIRA are you using? I'd like to know so that I can verify the problem and enter it in our bug tracking.

Regardless, the solution is likely to upgrade to the latest version from the plugins section of the administrative interface. Please try that and let me know how it goes.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

790 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you