I am testing password reset feature and find that no email is being sent. JIRA says, it has sent an email, but it does not.
Test emails do go out from JIRA correctly via configured server. Only password reset is the problem.
Nothing shows in the log.
This is a new JIRA setup. What am I doing wrong?
If the test email send is going out ok, then it's likely your question is slightly wrong - it should be "we don't receive a password email", not "JIRA does not send".
But if you're sure it's JIRA not sending, try https://confluence.atlassian.com/display/JIRA/Logging+email+protocol+details to see what it thinks it is doing. I expect you'll see it sending.
Check the recipient mail address is correct, check that the email isn't filtered into another folder, and look at the logs on your mail server.
Thank you for the diagnostic tip. In fact, JIRA is not even trying to send an email.
When I go to send a test email, I have debug information in the log.
When I go to reset username/password, it says it generated an email, but the log is totally empty. I have now also verified that a welcome email is not getting sent to a new user. Basically, the test email is the only thing that goes.
The Outgoing Mail setting is definitely enabled... Thank you!
Very interesting, and not what I expected. Did you check both logs? Catalina.out and Atlassian-jira.log ? (That's a bit of a long shot, if you've found the test email sends, I'd expect the password/welcome debug info to go to the same log. But worth a check) One other thought before I reach for Atlassian support - could you check that the user who is attempting the password reset is enabled and has access to log in? (Ok, locked out and/or with a dead password is fine, but would they be able to use JIRA if they were enabled and had a working password?) Similarly for the welcome message, do new users automatically get put in the login group?
I dont get this at all. I am a new possible user of Jira. Just installed it on my windows laptop and I have a lot of problems with getting the system work. Tried to reset password and even the system tells that the reset email has been sent out, nothing is coming through. Just wonder. What agile method has been used to develop this system? It should support agile teams to make their work easier, but how in hell you cant get the system set up properly. It should be easy to do out-of-the-box right?
Hi we had a similar problem.
As we had atlassian crowd, it seems there was a link between jira and crowd which didn't work correctly. When we asked our useres to use the crowd reset link (instead of the forgotten password in Jira), it worked.
So the resetpw url is:
Don't ask me for the reason.
If you are not using crowd, the problem lies probably elswhere
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs