Cannot see fields on the resolution screen

I have selected several fields to be displayed on the final workflow screen, but for some reason they appear to be absent:

Following fields are missing: 'Resolution', 'Fix Version/s', 'Assignee', 'Log Work'). Strange thing is that when I add any other field, it will be displayed on the final screen. I checked field configurations and it turns out that all those fields are visible.

What might cause JIRA to behave that way?

3 answers

1 accepted

1 vote
Accepted answer

Permissions - to set a resolution, you need the resolve issue permission. Versions are similar (think it's resolve again, not got a Jira to hand to check). Assignee requires you to have "assign issues" and the work logs need you to have "log work"

I have a similar issue. I added a new user. The user is part of jira-users group. When the user tries to add or edit an issue for a project, he does not see the Fix version. The permission scheme for thsi project has jira-users group mapped to create issue, edit issue etc permissions. Also 'Fix version' is not hidden (Field configuration). So I think there is not issue with the permissions, but I may be wrong. So why is Fix version not visible?

I missed that the user needs the resolve issue permission to see the Fix version. I added the jira-users group to Resolve issue permission. Thanks.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,180 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you