Cannot see Export users button in User Management

I am using a server version of Jira and want to move to cloud version.  I want to export the users in Jira in server version and import them to the cloud version. I am unable to see the "Export users" button when I go to User management in server version. (It is also not visible in the cloud version). Does anyone know what might be the reason?

1 answer

0 votes

Hi Anoja,

In order to export users you would create a backup and import the backup to cloud per Migrating from JIRA Server to JIRA Cloud.

In Cloud you should see an export users when you click on the gear and go to User Management as in the screenshot below:

Screen Shot 2017-09-29 at 2.38.58 PM.png

There is an article titled How to export users to CSV from a JIRA application that provides SQL statements to export the users and a section titled Cloud's User Import that shows you how to prepare the CSV for import into a Cloud instance.

Cheers,

Branden

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,042 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot