Cannot reindex jira after problematic indexing operation

[Hasan Doğan]

We performed background indexing but we got the following message from server : JIRA is unable to perform a background re-index at this time because the index files are either missing or corrupted. Although we are able to reach the issue detail directly via issue URLs , we cannot list or seach the issues after this problematic indexing operation. PS. Please keep in the mind that , the last issue we updated before the problematic issue (JCON-80) has a different problems than the others.While we can update other issues, we cannot make any change on this issue now. Now , the system forces to use 'Lock JIRA and rebuild index' but we get the following problem : Indexing completed with 216 errors Task completed in 1 second with unexpected error. Started Today 12:56 PM. Finished Today 12:56 PM. com.atlassian.jira.index.IndexingFailureException: Indexing completed with 216 errors at com.atlassian.jira.index.AccumulatingResultBuilder$CompositeResult.await(AccumulatingResultBuilder.java:147) at com.atlassian.jira.issue.index.DefaultIndexManager.doIndexIssuesInBatchMode(DefaultIndexManager.java:877) at com.atlassian.jira.issue.index.DefaultIndexManager.doStopTheWorldReindex(DefaultIndexManager.java:844) at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:307) at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:272) at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:267) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:83) at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28) at com.sun.proxy.$Proxy144.reIndexAll(Unknown Source) at com.atlassian.jira.util.index.CompositeIndexLifecycleManager.reIndexAll(CompositeIndexLifecycleManager.java:56) at com.atlassian.jira.web.action.admin.index.ReIndexAsyncIndexerCommand.doReindex(ReIndexAsyncIndexerCommand.java:28) at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:54) at com.atlassian.jira.web.action.admin.index.ReIndexAsyncIndexerCommand.call(ReIndexAsyncIndexerCommand.java:16) at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:23) at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:374) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:250) at java.lang.Thread.run(Unknown Source) We stopped the JIRA instance and delete the index folder and started it again. But the problem still exists

[Tiago Comasseto · Accepted solution]

Hi Hasan, index issues are usually related to plugins. Have you tried to reindex on plugin safe mode?

Cheers

[Hasan Doğan]

Hi Tiago,

In safe mode, I perfomed reindxing issue successfully. I investigated which plugin causes this problem by enabling one by one and find out it : The behaviour plugin (https://marketplace.atlassian.com/plugins/com.onresolve.jira.plugin.Behaviours)

thank you for your recommendation,

BTW, I had installed this plug in 2 months ago and performed a lot of reindexing while it was enabled. that's what I confused.

Best,

[Alejandro Conde Carrillo]

May be there is a problem with your data. Did you try Using the Database Integrity Checker?

[Hasan Doğan]

Yes I did, everything was fine