We just upgraded all of our Atlassian tools this past weekend and have run into a problem where users cannot log into JIRA. Previously we had the JIRA integration with Crowd, but we are seeing errors that seem to state that there's a stale connection within Crowd for JIRA. We had the same problem with Confluence and was able to rectify the problem by resetting the internal Confluence admin account, removing the Crowd integration and logging in locally and then re-establishing the integration with Crowd. The problem is, the initial JIRA (4.1.2) didn't seem to have a local admin account associated with it. So we tried to create a new one and then login locally the same way, but now we can't get in to setup the new Crowd integration.
The errors we are seeing are:
org.hibernate.StaleStateException: Batch update returned unexpected row count from update ; actual row count: 0; expected: 1
While Confluence documents how to revert from Crowd to internal directory usage, JIRA's documentation doesn't reference this at all. We need help here badly as we're currently down on this JIRA instance.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs