Cannot log in to Atlassian products from a particular machine.

One machine (win) i cant log in to any of the Atlassian products we use. If i go to a different win machine i can log on with out any issues. I cleared my browsing data, cache restart... Anything else i can do to get this going?

3 answers

1 accepted

For whatever weird reason... in the logs one of the messages was that app cannot get to AD directory. After i pinged AD machine it seemed to come back fine.. I came across a post that suggested to edit host file and add url IP combo for the AD. I did that and it started to work!!!


Thank you @Nic Brough [Adaptavist] and @William Crighton [CCC] for trying to help and sharing your thoughts 

Hey, congrats on finding the solution. I _try_ to remember to ask the obvious things but clearly forget at times. That solution, though, editing a hosts file on a client system - isn't a good solution and raises the question of what's different between this system and all your others that _this_ one requires a hosts entry but your other client systems don't....maybe a zoned dns with _this_ system not being in the correct zone? Or some other networky snafu that's hosing this system's ability to resolve dns names? Perhaps it's just the resolver order for that system. dunno...anyway...fixed enough for now! -wc

1 votes

It's quite hard to guess with "I can't log in" - what is the symptom here?  Do you get to the server at all, or do you mean you can't reach it?  What error messages do you get?

1) I get invalid login when i try to log in

2) Directory '*,Corp' is not functional during authentication of 'username'. Skipped - this is in the logs, but if i try to log in from another machine, i can login no issues

Hmm. That's an odd one, because if the server can reach the "corp" directory, it shouldn't matter what the client machine is doing. There has to be something broken on the client machine, but I can't for the life of me work out what - the client should talk to JIRA, JIRA to your directory. Could you try a different browser on that machine?

Tried IE, FF and Chrome same outcome... Bummer

based on your reply to Nic's answer I'd say that there's a ....uh....problem somewhere. Still  need more information. Which atlassian products, version numbers, are you always trying with the same username, do you have a local user account in one of the products you're trying to login to that you can use from that machine (after validating it from another), etc.


For a quick try you can blow away the cache in that system's browser - or at least delete all of it's cookies for the domain your atlassian products are in. Helps sometimes for me with Firefox on a crowd run setup.




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