I have just migrated our JIRA instance from Cloud to Server (7.2.4), using the guide:
I can login with the sysadmin but no other users can log in.
Application access is granted for group "jira-users" and my user is in this group. Despite this I get the famous "... tried to login but they do not have USE permission or weren't found ..." error.
We are not using LDAP - only the Internal Directory.
I have googled and googled but nothing seems to be working. In short terms: I am completely stuck! - HELP!
What does the global permissions screen say, and the application access? And what is the installation - Core only, Software, Service Desk, or Software + Service Desk?
Install: JIRA Software
Global:
application.png
Application
global.png
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Ok, could you have a look at the "user -> directories" settings next. Is it just the internal directory that is active?
Also, could you pick a non-admin user to work with and share their settings here? Not their profile, but the screen the admins use to maintain them (Obscure the name and email if you want)
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