Cannot install plugin using JIRA web-interface

[Sergey Shmarkatyuk]

For some reason I cannot install plugin from marketplace using web-interface, there is no 'Install' tab:

Is there something wrong with permissions? Maybe OS of the instance matters (it is a Windows installation)? For example, I do not have this problem with another instance of JIRA installed on Red Hat.

[Kiran · Accepted solution]

Hi Sergey,

Only a JIRA System Administrator can install a plugin on JIRA. There are a few actions which a JIRA System Administrator can perfrom, but JIRA Administrator cannot perform.

Take a look at this link for details

https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions

Since you say that it is a Windows Installation, I am assuming that you are using the JIRA Standalone instance and not OnDemand. Make sure that the user trying to install the plugin has System Administration Permission.

For a JIRA OnDemand instance, you will have to call up Support and ask them to install the plugin on your instance.

Regards,

Kiran H S

[Nic Brough -Adaptavist-]

Are you using "OnDemand"? What type of administrator are you? Jira-system, or full admin?