Cannot install plugin using JIRA web-interface

For some reason I cannot install plugin from marketplace using web-interface, there is no 'Install' tab:

Is there something wrong with permissions? Maybe OS of the instance matters (it is a Windows installation)? For example, I do not have this problem with another instance of JIRA installed on Red Hat.

2 answers

1 accepted

Accepted Answer
1 vote

Hi Sergey,

Only a JIRA System Administrator can install a plugin on JIRA. There are a few actions which a JIRA System Administrator can perfrom, but JIRA Administrator cannot perform.

Take a look at this link for details

Since you say that it is a Windows Installation, I am assuming that you are using the JIRA Standalone instance and not OnDemand. Make sure that the user trying to install the plugin has System Administration Permission.

For a JIRA OnDemand instance, you will have to call up Support and ask them to install the plugin on your instance.


Kiran H S

0 votes

Are you using "OnDemand"? What type of administrator are you? Jira-system, or full admin?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,816 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you