Cannot install greenhopper and issues with the support

Hi there!

We are starting to use Jira and Greenhopper to manage our projects and we have ben spending 2 days trying to figure out how to configure it... We finally found how to install Greenhopper, but we weren't able to install the plugins in our system dashboard. We have this issue :

There are problems with the current configuration for this gadget. The errors below may have been caused by the deletion of entities required by the gadget or by changes to your permissions.



3 answers

This widget could not be displayed.

Hi Reda,

Normally the gh.license.bad.string indicates that your GreenHopper license had expired, hence the error will be displayed when adding GreenHopper gadgets in the dashboard. Hence, can you kindly check if your GreenHopper license is still active at the current moment?

If your current GreenHopper license had expired, then you may generate an evaluation license for GreenHopper by logging in to You may then copy the license and update it to your GreenHopper by going to Administration > Plugins > Manage My Plugins > Atlassian GreenHopper > License key.

I hope that the information helps!


This widget could not be displayed.
Ahmad Danial Atlassian Team Oct 28, 2012

Hey there, Reda.

You might want to raise a support ticket on and provide the details to the issue you have encountered such as logs and screenshot(s) to this issue. You will receive a prompt response from the support channel.

Warm regards,


This widget could not be displayed.

Réda, if you are on Atlassian OnDemand, please ensure that you have configured your Atlassian OnDemand subscription in as mentioned by Faisal.

In there, expand your Atlassian OnDemand subscription > click Configure > add GreenHopper. Your GreenHopper OnDemand should be enabled shortly afterwards.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

255 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you