Cannot install greenhopper and issues with the support

Hi there!

We are starting to use Jira and Greenhopper to manage our projects and we have ben spending 2 days trying to figure out how to configure it... We finally found how to install Greenhopper, but we weren't able to install the plugins in our system dashboard. We have this issue :

There are problems with the current configuration for this gadget. The errors below may have been caused by the deletion of entities required by the gadget or by changes to your permissions.

gh.license.bad.string

Yours,

3 answers

Hi Reda,

Normally the gh.license.bad.string indicates that your GreenHopper license had expired, hence the error will be displayed when adding GreenHopper gadgets in the dashboard. Hence, can you kindly check if your GreenHopper license is still active at the current moment?

If your current GreenHopper license had expired, then you may generate an evaluation license for GreenHopper by logging in to https://my.atlassian.com/. You may then copy the license and update it to your GreenHopper by going to Administration > Plugins > Manage My Plugins > Atlassian GreenHopper > License key.

I hope that the information helps!

Cheers.

0 vote
Ahmad Danial Atlassian Team Oct 28, 2012

Hey there, Reda.

You might want to raise a support ticket on https://support.atlassian.com/ and provide the details to the issue you have encountered such as logs and screenshot(s) to this issue. You will receive a prompt response from the support channel.

Warm regards,

Danial

Réda, if you are on Atlassian OnDemand, please ensure that you have configured your Atlassian OnDemand subscription in https://my.atlassian.com as mentioned by Faisal.

In there, expand your Atlassian OnDemand subscription > click Configure > add GreenHopper. Your GreenHopper OnDemand should be enabled shortly afterwards.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,296 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot