We are starting to use Jira and Greenhopper to manage our projects and we have ben spending 2 days trying to figure out how to configure it... We finally found how to install Greenhopper, but we weren't able to install the plugins in our system dashboard. We have this issue :
There are problems with the current configuration for this gadget. The errors below may have been caused by the deletion of entities required by the gadget or by changes to your permissions.
Normally the gh.license.bad.string indicates that your GreenHopper license had expired, hence the error will be displayed when adding GreenHopper gadgets in the dashboard. Hence, can you kindly check if your GreenHopper license is still active at the current moment?
If your current GreenHopper license had expired, then you may generate an evaluation license for GreenHopper by logging in to https://my.atlassian.com/. You may then copy the license and update it to your GreenHopper by going to Administration > Plugins > Manage My Plugins > Atlassian GreenHopper > License key.
I hope that the information helps!
Hey there, Reda.
You might want to raise a support ticket on https://support.atlassian.com/ and provide the details to the issue you have encountered such as logs and screenshot(s) to this issue. You will receive a prompt response from the support channel.
Réda, if you are on Atlassian OnDemand, please ensure that you have configured your Atlassian OnDemand subscription in https://my.atlassian.com as mentioned by Faisal.
In there, expand your Atlassian OnDemand subscription > click Configure > add GreenHopper. Your GreenHopper OnDemand should be enabled shortly afterwards.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs