Thank you, Stefano.
I've confirmed that it's expecting four sets of four digits there.
Can you confirm with me either the SEN of the license, or the email address of the primary billing contact for this license?
I'll have my Customer Advocates team look into it.
In this case Stefano was using the evaluation license instead of the paid license.
If you aren't sure which license to use and you are getting this error, I would recommend reaching out to our Customer Advocates team via our support page. Select Billing, payments, and pricing to reach out to them. They can look up your SEN and confirm with you which license you should be entering.
If you have trouble creating the issue let me know and I can help you out with that.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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