Cannot get jira license, wrong server id



I tried to activate  the jira software license but whitout any luck, i got "wrong server id" error, as shown in the attached pitcure.



2 answers

0 votes

Hi Stefano,

Might that 0 be an O instead? Please show me what you see from your System Info in Jira, like this:

Screen Shot 2017-11-30 at 11.42.23 AM.png

Kind regards,


Oh, it also looks like you are missing a digit in the second sequence, since they're all sets of four.

Have a look again and see if you can find out what went missing.


Hi Shannon


the questions in why the server id  format required for license is different from the one i have in ma jira instance???




I can find this out for you. Could you show me the screenshot as I have shared above so I can look into it for you?

Thank you!




this is the screenshotschermataJira.jpg

Thank you, Stefano.

I've confirmed that it's expecting four sets of four digits there.

Can you confirm with me either the SEN of the license, or the email address of the primary billing contact for this license?

I'll have my Customer Advocates team look into it.

Kind regards,



this is the sen number


Thank you!

That Server ID appears to be your Eval one. Can you try pasting this instead? This is the ID that is associated with that SEN:


Kind regards,


Hi Shannon


thank you, now it's working!

Happy to hear, Stefano!

Take care, and have a pleasant week!


Having a similar issue. my Server ID is not in that four-character base. Instead the Server ID is in this format (changed values):



Hi Jeffrey,

In this case Stefano was using the evaluation license instead of the paid license.

If you aren't sure which license to use and you are getting this error, I would recommend reaching out to our Customer Advocates team via our support page. Select Billing, payments, and pricing to reach out to them. They can look up your SEN and confirm with you which license you should be entering.

If you have trouble creating the issue let me know and I can help you out with that.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,932 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot