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Cannot determine why an issue that should appear in a search result set is not appearing

After much research, I can still not identify why an issue that meets all the search criteria does not appear in the search result set.  Is there a way to troubleshoot problems like this? Maybe a corrupt issue?

2 answers

0 votes
Mario Abud Community Leader Jan 03, 2020

Hi @steven_rothenberg

You can check if you have enough permission to see the issue or try to re-index the project where the issue is

Regards

Thanks for the feedback, Mario.  I know I have permission to see it, as I have seen it in a more general search.  I have tried Background Indexing but have not tried the Lock Jira option yet.  I will give that a shot

 

Steve 

0 votes
Jack Community Leader Jan 03, 2020

Please provide more info. Share your JQL and also as much info about the issue that is not showing as possible

I have 4 issues isolated in a search using this JQL:

project = CDP AND issuetype = Sub-task AND status in ("QA Review in Progress", "QA Review Complete", "QA Final Review Complete") AND "Desired Semester" = SP20

When apply an additional condition to the query, two issues remain, but that number should be three as the one that disappears when it shouldn't have had all the right information:

project = CDP AND issuetype = Sub-task AND status in ("QA Review in Progress", "QA Review Complete", "QA Final Review Complete") AND "Desired Semester" = SP20 AND "Instructional Designer" in cascadeOption(10026)

There is no apparent reason why this addition of the Instructional Designer condition should have booted out the third of three issues that met the criteria

 

Hope this information helps.

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